We are looking for an experienced, highly organized Vendor Scheduling & Order Coordinator to own customer orders and follow up on delivery from order confirmation through final delivery.
• Location: Netanya, Israel
• Position: Full-time, Sunday to Thursday, 08:30-17:30
• Work model: On-site. No hybrid work or flexible hours during the first year.
• Environment: Global, professional, and dynamic
The role involves daily communication with international suppliers and local customers, monitoring delivery schedules, resolving supply issues, maintaining accurate order information, and providing a high level of professional service.
You will serve as a key link between our Sales, Order Management, Logistics, and Finance teams, making this an important operational role within the company.
Key Responsibilities
• Manage customer orders from receipt and confirmation through delivery
• Monitor delivery schedules and proactively update customers and suppliers on changes, delays, or revised dates
• Coordinate ongoing business communication with customers and international suppliers
• Work closely with Sales, Finance and Order Management teams
• Conduct regular communication via email, phone and Microsoft Teams
• Maintain customer portals with accurate order and delivery information
• Work with reports, invoices, reminders and shipment tracking
• Participate in weekly update calls with international suppliers
• Coordinate solutions for delivery issues, delays and schedule changes
• Maintain a high standard of customer service and customer satisfaction
• Enter and maintain accurate data in Priority ERP
What Success Looks Like
• Timely and consistent order handling and delivery follow-up
• Fast, professional response to customers and suppliers
• High accuracy in ERP data and reporting
• Strong on-time delivery performance
• High satisfaction among internal and external customers
• Consistent adherence to company procedures and service standards
Requirements
• Previous experience in order management, purchasing, logistics, or B2B customer service: required
• Excellent English, written and spoken: required
• Experience working with B2B customers: strong advantage
• Experience working with international suppliers: strong advantage
• Experience with Priority ERP: strong advantage
• Experience in an importing company, particularly with technical products: strong advantage
• Proficiency in Microsoft Office, including Excel
• Basic understanding of accounting and financial processes
• Knowledge of purchasing and logistics processes: advantage
Personal Skills
• Highly organized, accurate, and detail-oriented
• Able to manage multiple priorities and deadlines
• Comfortable working in a fast-paced environment
• Strong customer-service mindset and excellent interpersonal skills
• Able to work independently while collaborating effectively with a team
• Fast learner with high motivation and a proactive approach
• Assertive and self-driven
• Interested in a stable, long-term position
Excellent salary and benefits for the right candidate.
Please send your CV to sitar@roshelop.co.il